Privacy Policy



This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post 132A High Street, BROMSGROVE, Worcestershire, B61 8ES, GB

Telephone01527337105

Emailcontact@edenclarke.co.uk

What information we collect, use, and why we collect or use the following personal information for the operation of client or customer accounts:

 

  • Names and contact details 
  • Addresses
  • Purchase or service history
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:

     

  • Names and contact information  
  • Client accounts and records
  • Financial information eg for fraud prevention or detection

We also collect or use the following special category information for the prevention, detection, investigation or prosecution of crimes. This information is subject to additional protection due to its sensitive nature: We collect or use the following personal information for information updates or marketing purposes:


Names and contact details   

Marketing preferences

We collect or use the following personal information to comply with legal requirements:

  •      
  • Name
  • Contact information
  • Identification documents
  • Client account information
  • Any other personal information required to comply with legal obligations
  • Criminal offence data       

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature: We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Addresses
  • Payment details 
  • Witness statements and contact details
  • Photographs
  • Relevant information from previous investigations

Lawful bases and data protection rights Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. Our lawful bases for the collection and use of your data. Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  •      
  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except      the right to object. To be clear, you do have the right to withdraw      your consent at any time.
  • Contract – we have to collect or use the information so we can enter into      or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can      comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an      organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:

  •      
  • Legal obligation – we have to collect or use your information so we can      comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  •      
  • Consent - we have permission from you after we gave you all the relevant      information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

  •      
  • Legal obligation – we have to collect or use your information so we can      comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an      organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:


  • Consent  we have permission from you after we gave you all the relevant      information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into      or carry out a contract with you. All of your data protection rights may apply except the right to object.   
  • Legal obligation – we have to collect or use your information so we can      comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

    

  • Directly from you    
  • Regulatory authorities
  • Legal bodies or professionals (such as courts or solicitors)

How long we keep information[Paste your retention schedule here.]For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.[You said you had a retention schedule, but it wasn't available online. You can paste it above - you must not publish the privacy notice without information about how long you store personal information.]Who we share information with Data processors Home Office. This data processor does the following activities for us: Right to rent checks for tenants Smart Search. This data processor does the following activities for us: Anti money laundering checks on landlords and tenants You said you wanted to add more data processors. Once you've downloaded or copy and pasted your privacy notice, add them above. Others we share personal information with

  

  • Other financial or fraud investigation authorities
  • Insurance companies, brokers or other intermediaries 
  • Organisations we’re legally obliged to share personal information with

How to complain. If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website:https://www.ico.org.uk/make-a-complaint

Last updated 17 October 2025